Privacy Policy

Last updated 6th October 2020

 

Here at Sonia Loves Happiness ("company", "we", "us", "our") we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at privacy@sonialoveshappiness.com   

When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. Here, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services.

This privacy policy applies to all information collected through our website and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").

 

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the website, (such as entering competitions, contests or giveaways) or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the choices you make and the products and features you use. The personal information we collect may include the following:

Name and Contact Data.  We collect your first and last name, email address, postal address, phone number, and other similar contact data.

 

Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions. We do not store this information ourselves.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

 

Information automatically collected

We automatically collect certain information when you visit, use or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our website and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

How do we collect your data?

You directly provide Sonia Loves Happiness with most of the data we collect. We collect data and process data when you:

  • Contact us to ask a question about Sonia Loves Happiness or our products and services, or for any other purpose.

  • Place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback

  • Use or view our website via your browser's cookies.

 

2. WHY DO WE COLLECT SUCH PERSONAL INFORMATION?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Sites;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

3. HOW DO WE STORE, USE AND SHARE YOUR SITE VISITORS' PERSONAL INFORMATION?

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by Sonia Loves Happiness adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

With the exception of Wix.com as described above and unless described in this Policy, we do not share, sell, rent or trade any of your information with any other third parties for their promotional purposes.

 

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

By accepting the use of cookies you allow us to use cookies for marketing, tracking and analytical purposes. If you wish to prevent this you can opt out by clicking on the ‘Cookie Settings’ button on our website. This will allow you to specify which cookies we can use.

Some cookies are deemed ‘Essential’ to the functionality of the website and cannot be turned off. These are listed below:

 

 

 

 

 

 

 

 

5. HOW TO MANAGE COOKIES

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

6. PRIVACY POLICIES OF OTHER WEBSITE

The Sonia Loves Happiness website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

7. HOW TO CONTACT THE APPROPRIATE AUTHORITY

Should you wish to report a complaint or if you feel that Sonia Loves Happiness has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office. - https://ico.org.uk/global/contact-us/

8. WHAT ARE YOUR DATA PROTECTION RIGHTS?

Sonia Loves Happiness would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Sonia Loves Happiness for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Sonia Loves Happiness correct any information you believe is inaccurate. You also have the right to request Sonia Loves Happiness to complete information you believe is incomplete.

The right to erasure - You have the right to request that Sonia Loves Happiness erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Sonia Loves Happiness restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Sonia Loves Happiness's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Sonia Loves Happiness transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@sonialoveshappiness.com

 

Or write to us:

Sonia Loves Happiness

29 Featherbed Glade

Enniskillen. BT74 7HW

N. Ireland

 

9. HOW DO WE COMMUNICATE WITH SITE VISITORS

We may contact you to notify you regarding updates about Sonia Loves Happiness and our products or services, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and/or postal mail.

 

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list. To otherwise opt-out, you may contact us using the details provided below in section 11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

 

 

10. PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?     

If you have questions or comments about this policy, you may email us at privacy@sonialoveshappiness.com or by post to:

Sonia Loves Happiness

29 Featherbed Glade

Enniskillen. BT74 7HW

N. Ireland

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